Privacy Policy

1. About this policy

This policy explains what the ATHLETIQ app collects, why, who can see it and how long we keep it. It is interim text for the beta that describes exactly what the app does today, and it will be replaced by a final version after legal review. Many of our users are children, so we try to collect as little as possible.

2. What we collect

• Account: your name, email address, how you sign in (email and password, Google or Apple), your role, and — for Scout, Agent, Team, club staff, Advertiser and Parent accounts — that you confirmed you're 18 or older (we don't ask for your date of birth).
• Athletes: date of birth and country (required, and locked once saved), sport (with its form, such as futsal or judo, or the name you type if you choose Other), position, bio, achievements and the other profile details you fill in, and the parent email address you enter.
• What you post: photos, videos, Stories, comments, likes, calendar entries, game links and the "for Scouts" answers on an upload.
• Connections: follows, friend requests, Agent representation, team membership, requests to join a club, parent-child links and blocks.
• Interest from Scouts and Agents: when a Scout or Agent views the profile of an athlete who is on a team, or contacts them, we record who, which athlete and when.
• Club staff: for each staff member of a Team, their name, email address, staff role, the permissions the Team gave them, and when they were invited and joined.
• Club records: what a Team and its staff record about the club's players — match results and each player's match numbers, training plans, and for each training session a player's load, whether they completed it and how hard it felt (RPE, 1–10), written feedback after a match, opponent reports, drills and set pieces, and the club's photos and videos with the players tagged in them. We don't collect medical or injury information.
• Messages: your chats, including group chats, photos, videos and voice messages.
• Reports and feedback: reports you send; feedback you send, with the app version, phone type and system, your role, the app language and an optional screenshot.
• Verification: the document you upload to ask for a gold checkmark.
• Payments: Paddle handles payment. We receive only your subscription status, role and the end of the paid period — never card details.
• Device: a notification token and the app language, so we can send push notifications.

3. Crash reports and analytics

• Crash reports (Firebase Crashlytics), from the released app only: technical details of a crash — phone model, system version, app version and the error. They contain no user ID, name or email.
• Analytics (Google Analytics for Firebase) is off by default. It is turned on only for accounts we know are past their country's consent age: every role other than Athlete, and athletes above that age. It is never turned on for a child below the consent age, or for an athlete whose age we don't know yet.
• Only these events are counted: sign-up (role), upload started, finished or failed (photo or video) and chat opened (professional or social). No names, emails, IDs or text. Google may add general device information and an approximate location (country or city).
• We don't use an advertising ID and we don't personalize ads.

4. Children and parents

• An athlete below their country's parental-consent age (for example 13 in Israel and the United States, 16 in Germany — provisional until legal review) can only browse until a verified Parent is linked. See our Terms of Service for how a Parent is verified and linked.
• When a child enters a parent's email, we send that address an invitation. The email doesn't include the child's name or any other detail about the child.
• A linked Parent can see the child's profile and calendar. For a child below the consent age, every linked, verified Parent can read and send messages in the child's conversations with Scouts, Agents, Teams, club staff and Advertisers. The other person sees the Parent in the conversation. Parents never see the child's conversations with other athletes.
• Clubs: a linked Parent can see their child's own match numbers and training tracking. For a child below the consent age, the Parent also sees the feedback the club sends the child, decides on the child's requests to join a club (after the club says yes), and joins the club's group chats together with the child. A club can tag a child below the consent age in its photos and videos only after a verified Parent agrees.
• We keep a record of each consent (child account, parent account, date and method).

5. Who can see your information

• Each role sees different information, and private details are visible only to certain roles or approved connections. This is enforced on our servers.
• Teams: a team sees how many Scouts and Agents viewed or contacted each of its athletes since the athlete joined. For athletes past their country's consent age, the team also sees which Scouts and Agents they were — so a Scout or Agent who views or contacts such an athlete can be seen by that athlete's team. For athletes below that age, the team sees only the numbers. Club staff whom the Team allows to see Scout interest see the same.
• Club staff: see section 6.
• People you block, and people who block you, can't see your profile, posts, Stories or comments.
• Our admins can see account details, reports, report evidence, feedback and verification documents, to run and moderate the app.
• We don't sell personal information.

6. Clubs and club staff

• A Team can invite staff by email: Sporting Director, Coach, Fitness Coach, Media Manager or Analyst. We send the invitation through Resend. It contains the club's name and the staff role. A staff member can sign up only from that invitation, confirms they're 18 or older, and belongs to one club.
• The Team gives each staff member permissions, only from those their role allows, and a staff member sees only what those permissions open: the roster, training plans, match numbers, analyst tools, Scout interest, chats with players or the club's media. A Media Manager sees only players' names and photos. Staff can't see players' private profile details, such as date of birth. This is enforced on our servers.
• Club records stay inside the club. They are never shown on the public feed or to anyone outside the club, and the app has no way to export them.
• A player sees only their own match numbers, their own training tracking and the feedback sent to them — never another player's.
• Opponent reports are seen only by their author until shared, then by the club's staff — not by the Team account itself, players or parents.
• The club's photos and videos are seen only by the Team and staff who manage media. A player below the consent age can be tagged only after a verified Parent agrees. If the Parent declines or later withdraws, the child's tags are removed.
• Chats with staff: players see the staff members who are allowed to message them, shown as "Name · Club". Staff can message only players who are members of their club, and never start a conversation with an athlete under 13. The Team and staff can create group chats of up to 50 people with the club's staff and players. When a staff member leaves the club or loses permission to message players, or a player leaves the club, their chats are frozen: the history stays, but no new messages can be sent.
• Find my club: an athlete can search clubs by name or location and ask to join. The club sees the request and answers it. For an athlete below the consent age, the verified Parent decides after the club.

7. Service providers

• Google Firebase: accounts and sign-in, database, file storage, server functions, push notifications, crash reports and analytics.
• Stream (getstream.io): stores and delivers chat messages.
• Paddle: payments and subscriptions, as the seller (Merchant of Record). Paddle keeps its own billing records.
• Resend: sends the parent invitation email and the club staff invitation email.
• Google Sign-In and Sign in with Apple, if you choose them.
• Google Fonts: the app downloads some fonts from Google.

8. How long we keep information

• While your account exists, we keep your information so the app works.
• Stories disappear from view after 24 hours and stay in your archive (visible to you and your friends) until your account is deleted.
• Deleting your account (Settings): any active subscription is canceled at once, the account is closed right away and deleted after 30 days; until then you can cancel the deletion. We may also delete an account immediately. Deletion removes your profile, posts, Stories, media, the messages you sent, your connections, likes, comments, feedback and blocks. Conversations stay for the other person, who sees you as "Deleted user".
• Clubs: deleting an athlete's account also removes their match numbers, training tracking, the feedback sent to them, their club media tags and consents, and their requests to join a club. Deleting a Team's account removes all of its club records, staff and invitations. When a player leaves a club without deleting their account, their numbers stay in the club's past matches, shown as "former member".
• Club staff: when a staff member leaves a club, their name stays on what they made, marked "former staff", until their account is deleted. When their account is deleted, their name is removed from it. Provisional, pending legal review.
• What we keep after deletion:
  • Reports about you or your content, reduced to what was reported, the reason and the date.
  • Provisional, pending legal review: when someone reported one of your chat messages and the report is still open, or led to a suspension or block, we keep the saved copy of that message, the report type and the action taken. Only admins can see it. How long we keep it has not been decided yet.
  • If you are a Parent, the consent record for your child (see section 4).
  • A deletion log entry with no name or email, and our moderation log of admin actions.
  • Paddle's own billing records. To ask Paddle to delete them, contact Paddle.
• A canceled subscription isn't refunded for the rest of the billing period.

9. Your rights

You can see and edit most of your information in the app, and delete your account in Settings. To correct your date of birth or country, to get a copy of your information, or for any other privacy request, contact us. A parent can contact us about their child's information.

10. Security

Access to data is checked on our servers by role and connection. Data is encrypted in transit and stored on Google's and Stream's encrypted infrastructure.

11. Changes

We may update this policy. We will tell you in the app about important changes.

12. Contact

athletiq.support@gmail.com