Refund Policy

Last updated: October 8, 2026

Beta version, pending legal review.

1. Subscriptions

Athlete accounts are free. All other ATHLETIQ subscriptions (Scout, Agent, Observer, Parent, Team, Advertiser) are billed monthly in advance, in USD, through Paddle, which is the seller (Merchant of Record). Subscriptions are bought on this website, never inside the app or through the App Store or Google Play.

2. Cancellation

You can cancel at any time, in either of two ways: with the link in the receipt email from Paddle, or by emailing us at athletiq.support@gmail.com. Cancellation takes effect at the end of your current billing period — you keep your paid role's features until then, and you won't be charged again.

3. No partial refunds

We don't give partial or prorated refunds for the rest of a billing period you've already paid for, whether you cancel, change plans or stop using the app before the period ends.

4. Deleting your account

When you ask to delete your account in the app, any active subscription is canceled immediately, with no refund for the rest of the billing period. If you restore your account within the 30 days before it's permanently deleted, the subscription stays canceled — subscribe again on this website to use a paid role. If we delete an account, its subscription is also canceled immediately, with no refund.

5. Exceptions

If you believe you were charged in error (for example, a duplicate charge or a billing malfunction), contact us and we'll review it case by case.

6. Contact

Refund and billing questions: athletiq.support@gmail.com